Help & FAQ
Quick answers to common questions.
How do I book an appointment?
Find a salon or artist using Search or the Feed, open their profile, choose a service, pick an available time and confirm. Your booking then appears under Bookings.
Do I need an account?
Yes. Sign up with your email or continue with Google or Apple. If you use email, confirm it with the link we send you.
Why am I asked for my phone number and date of birth?
After signing in with Google or Apple we need a phone number so your salon can reach you, and your date of birth to confirm you are 18 or older.
Can I use the app if I am under 18?
No. PMUezy is for adults aged 18 and over. Please enter your real date of birth in your profile.
How do I change or cancel an appointment?
Open the booking under Bookings and message your salon from Messages. Dates and times are managed by the salon, so they will update your booking for you.
What are the forms I have to fill in?
Salons may ask you to complete consent or health forms before your appointment, and aftercare forms afterwards. They appear on your booking, so please complete them before you arrive.
Who can see the photos from my sessions?
Photos taken during your treatment are private to you and your salon. A salon can only use a photo for marketing or social media if you have agreed to it.
How do I message my salon?
Open Messages from your profile or from your booking. You will get a notification when the salon replies.
I am not getting notifications. What should I do?
Check that notifications are allowed for PMUezy in your phone settings, and that you are logged in. You can also see all notifications inside the app.
How do I update my details or change the language?
Go to your Profile to edit your name, phone number and photo, and to change the app language.
How do I delete my account or contact support?
You can delete your account at the bottom of your Profile. For anything else, use the Contact page and we will get back to you by email.